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Home
Altitude Software Gathers Top Customer Service Experts to Draw Industry Roadmap in MENA
Written by Catarina Duarte   
Monday, 04 October 2010
Altitude MENA Forum 2010 brings together customers and partners for in-depth discussions and tutorials to energize the Customer Service industry in MENA

The event celebrates the Blue Mena 2010 Program with the theme
"10 Years, 10 Countries - The Journey Has Just Begun."

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Altitude Software Powers Contact Center Outsourcing Pioneer in Angola
Written by Catarina Duarte   
Wednesday, 22 September 2010

Altitude Solutions Enable uCall Strong Growth Supporting Leading Companies in “African Powerhouse”

 Altitude Software, a leading independent contact center solutions vendor, today announced that it’s solutions are powering the outstanding business growth of uCall, a pioneer in providing contact center services to leading companies in Angola, one of fastest growing economies in Africa.

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Join us on Facebook
Written by Forum Editor   
Wednesday, 14 July 2010
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NEW Linkedin Group: Altitude Software Global Network
Written by Catarina Duarte   
Wednesday, 10 March 2010



We have created  the Altitude Software Global Network group on LinkedIn .

Take this opportunity to interact with your peers and share best practices. Keep up with the latest news/updates from Altitude and Contact Center industry.

If you are an Altitude customer, partner or industry analyst, we welcome you to join the group.

 
Altitude Software Pioneers in Consumer Protection Compliance for 40 Million Consumers in Brazil
Written by Forum Editor   
Tuesday, 26 May 2009

Altitude Software First to Enable Brazilian Contact Centers to Automatically Comply with New “Telemarketing Do Not Call Registry” of São Paulo State

Contact Centers Now Able to Classify and Automatically Update the Blocked Contacts through Altitude uCI’s New Features.

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Altitude Software Executive Interview - Mark Lepko
Written by Forum Editor   
Thursday, 21 May 2009

Mark Lepko, President North America interview to CRMxchange

 

 

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Frost session “What Exactly is FCR, and How Do I Measure It?”
Written by Nuno Periquito - AS MPM   
Friday, 01 May 2009

 

First Call Resolution (FCR) metrics are quickly becoming the norm in the contact center. More than 80% of all attendees in the session “What Exactly is FCR, and How Do I Measure It?” are already tracking FCR and many are experiencing rates above 90%, which, by all indicators, is an excellent result.

 

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Altitude uCI Solution Voted "Call Center Product of the Year" at the 2009 Network Computing Awards
Written by Forum Editor   
Tuesday, 28 April 2009

Readers recognize Altitude Software’s Altitude uCI contact center suite as the best contact center solution available in the UK.

Altitude Software ’s contact center suite, Altitude uCI 7, was voted the “Contact Center Product of the Year” in 2009 by the readers of the UK Network Computing magazine at the 3rd Network Computing Awards. This is the second time in three years Altitude Software wins this award, surpassing Aspect, amongst other competitors.

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AS wins TMCNET 2009 CRM Excellence Award
Written by Forum Editor   
Tuesday, 14 April 2009

TMCNET  just awarded Altitude Unified Desktop the 2009 CRM Excellence Award recognizing its value and product Excellency.

Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions said “Altitude Software has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers,”.

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