Workflows
You are not authorized to view this resource.
You need to login.
Members Now Online
No Users Online
|
|
Home
|
NEW Linkedin Group: Altitude Software Global Network |
|
Written by Catarina Duarte
|
|
Wednesday, 28 October 2009 |
|
We have created the Altitude Software Global Network group on LinkedIn .
Take this opportunity to interact with your peers and share best practices. Keep up with the latest news/updates from Altitude and Contact Center industry.
If you are an Altitude customer, partner or industry analyst, we welcome you to join the group. |
|
Leveraging customer experience : 2nd edition of Altitude French users group ‘Le Club Easyphone’ |
|
Written by Catarina Duarte
|
|
Thursday, 22 October 2009 |
The 2nd edition of the French users group ‘Le Club Easyphone’ gathered 60 customers and partners during a 1-day seminar organized in Paris on October 8th 2009.
All participants were invited to share their contact center experiences and best practices, as well as networking at a business level.
Altitude, Easyphone in France, presented the latest products releases, with special focus on uCI 8 and new accelerators/add-ons, and its vision of contact center market and features future evolutions.
By inviting customers to present their activities and technical infrastructures, Easyphone was willing to demonstrate the huge ability of Altitude uCI to adapt to all types of sectors (outsourcing, distribution, public administration …) depending on each customer’s need (inbound, outbound, VoIP , IVR, ASP, applications integration …).
Customers using Altitude Software’s solution for more than 5 years were also proud to explain how they managed to enhance their customer care by providing a proactive and complete interaction management. Most of the participants commented in the final formulary the richness of the day and their will to come back next year.
For any further information, please contact Livia Dubos:
This email address is being protected from spam bots, you need Javascript enabled to view it
|
|
Altitude Customers share experience at ASES event |
|
Written by Catarina Duarte
|
|
Monday, 08 June 2009 |
|
On June 3rd I attended ASES’09, the 5th edition of Altitude Spanish Users Group event. We had 105 participants from 48 different companies and regions of Spain, gathered in Madrid to listen and share best practices from projects and implementations of Altitude software. Altitude customers shared their experiences and Raquel Serradilla, President of Altitude Spain and Eduardo Malpica, Pre-Sales Manager uncovered some interesting new features from Altitude uCI 8, the upcoming release.
|
|
Read more...
|
|
Altitude Software Pioneers in Consumer Protection Compliance for 40 Million Consumers in Brazil |
|
Written by Forum Editor
|
|
Tuesday, 26 May 2009 |
|
Altitude Software First to Enable Brazilian Contact Centers to Automatically Comply with New “Telemarketing Do Not Call Registry” of São Paulo State Contact Centers Now Able to Classify and Automatically Update the Blocked Contacts through Altitude uCI’s New Features. Read more
|
|
Altitude Software Executive Interview - Mark Lepko |
|
Written by Forum Editor
|
|
Thursday, 21 May 2009 |
|
Mark Lepko, President North America interview to CRMxchange |
|
Read more...
|
|
Mawhiba Reaches New Heights in Saudi Arabia with Altitude Software |
|
Written by Forum Editor
|
|
Wednesday, 20 May 2009 |
|
"The results have been very insightful," said Hosam F. Zoheir. "In the first two months of the contact centre set up we were able to increase the size of our database by 300%, and we are continuing to compile data related to the best performing students in Saudi Arabia.’’ ‘We also experienced numerous contact centre performance and productivity improvements. For instance, Call abandonment rate decreased 68% and service levels increased 24%,’ he added.
|
|
Read more...
|
|
ASES 09 - Altitude Software Spanish User Group |
|
Written by Catarina Duarte
|
|
Thursday, 14 May 2009 |
|
On June 3rd we will have ASES 09, the 5th edition of Spanish Altitude User Group, a forum were more than 100 participants from 45 different companies shared, in 2008, their knowledge and best practices regarding usage of AS solutions.
Click here for full agenda.  |
|
Altitude Software at SICCAM |
|
Written by Catarina Duarte
|
|
Monday, 11 May 2009 |
|
AS will participate in SICCAM (Salon International des Centres de Contacts et d’Appels au Maroc) taking place in Casablanca from May12th to 13th. vWe have a booth and will be presenting a Conference "L'intérêt de la VoIP pour le marché marocain" (VoIP relevance for moroccan market) on Tuesday,12th at 4:45 pm.
|
|
Frost session “What Exactly is FCR, and How Do I Measure It?” |
|
Written by Nuno Periquito - AS MPM
|
|
Friday, 01 May 2009 |
|
First Call Resolution (FCR) metrics are quickly becoming the norm in the contact center. More than 80% of all attendees in the session “What Exactly is FCR, and How Do I Measure It?” are already tracking FCR and many are experiencing rates above 90%, which, by all indicators, is an excellent result. |
|
Read more...
|
|
Altitude uCI Solution Voted "Call Center Product of the Year" at the 2009 Network Computing Awards |
|
Written by Forum Editor
|
|
Tuesday, 28 April 2009 |
|
Readers recognize Altitude Software’s Altitude uCI contact center suite as the best contact center solution available in the UK. Altitude Software ’s contact center suite, Altitude uCI 7, was voted the “Contact Center Product of the Year” in 2009 by the readers of the UK Network Computing magazine at the 3rd Network Computing Awards. This is the second time in three years Altitude Software wins this award, surpassing Aspect, amongst other competitors.
Read more
|
| << Start < Prev 1 2 Next > End >>
| | Results 1 - 10 of 13 |
|
|
