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Altitude Software Gathers Top Customer Service Experts to Draw Industry Roadmap in MENA |
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Written by Catarina Duarte
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Monday, 04 October 2010 |
Altitude MENA Forum 2010 brings together customers and partners for in-depth discussions and tutorials to energize the Customer Service industry in MENA
The event celebrates the Blue Mena 2010 Program with the theme
"10 Years, 10 Countries - The Journey Has Just Begun."
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Altitude Software Powers Contact Center Outsourcing Pioneer in Angola |
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Written by Catarina Duarte
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Wednesday, 22 September 2010 |
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Altitude Solutions Enable uCall Strong Growth Supporting Leading Companies in “African Powerhouse” Altitude Software, a leading independent contact center solutions vendor, today announced that it’s solutions are powering the outstanding business growth of uCall, a pioneer in providing contact center services to leading companies in Angola, one of fastest growing economies in Africa.
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Written by Forum Editor
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Wednesday, 14 July 2010 |
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NEW Linkedin Group: Altitude Software Global Network |
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Written by Catarina Duarte
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Wednesday, 10 March 2010 |
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We have created the Altitude Software Global Network group on LinkedIn .
Take this opportunity to interact with your peers and share best practices. Keep up with the latest news/updates from Altitude and Contact Center industry.
If you are an Altitude customer, partner or industry analyst, we welcome you to join the group. |
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Altitude Software Pioneers in Consumer Protection Compliance for 40 Million Consumers in Brazil |
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Written by Forum Editor
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Tuesday, 26 May 2009 |
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Altitude Software First to Enable Brazilian Contact Centers to Automatically Comply with New “Telemarketing Do Not Call Registry” of São Paulo State Contact Centers Now Able to Classify and Automatically Update the Blocked Contacts through Altitude uCI’s New Features. Read more
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Altitude Software Executive Interview - Mark Lepko |
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Written by Forum Editor
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Thursday, 21 May 2009 |
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Mark Lepko, President North America interview to CRMxchange |
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Read more...
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Frost session “What Exactly is FCR, and How Do I Measure It?” |
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Written by Nuno Periquito - AS MPM
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Friday, 01 May 2009 |
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First Call Resolution (FCR) metrics are quickly becoming the norm in the contact center. More than 80% of all attendees in the session “What Exactly is FCR, and How Do I Measure It?” are already tracking FCR and many are experiencing rates above 90%, which, by all indicators, is an excellent result. |
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Read more...
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Altitude uCI Solution Voted "Call Center Product of the Year" at the 2009 Network Computing Awards |
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Written by Forum Editor
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Tuesday, 28 April 2009 |
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Readers recognize Altitude Software’s Altitude uCI contact center suite as the best contact center solution available in the UK. Altitude Software ’s contact center suite, Altitude uCI 7, was voted the “Contact Center Product of the Year” in 2009 by the readers of the UK Network Computing magazine at the 3rd Network Computing Awards. This is the second time in three years Altitude Software wins this award, surpassing Aspect, amongst other competitors.
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AS wins TMCNET 2009 CRM Excellence Award |
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Written by Forum Editor
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Tuesday, 14 April 2009 |
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TMCNET just awarded Altitude Unified Desktop the 2009 CRM Excellence Award recognizing its value and product Excellency. Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions said “Altitude Software has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers,”. |
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