Joomla! site syndication http://www.unifiedcustomerinteraction.com 2010-09-07T22:18:44+01:00 http://www.unifiedcustomerinteraction.com http://www.unifiedcustomerinteraction.com/images/M_images/joomla_rss.png text/html 2009-10-28T13:49:21+01:00 http://www.unifiedcustomerinteraction.com http://www.unifiedcustomerinteraction.com/index.php?option=com_content&task=view&id=46 LinkedIn (http://www.linkedin.com/groups?gid=2317799) .Take this opportunity to interact with your peers and share best practices. Keep up with the latest news/updates from Altitude and Contact Center industry.If you are an Altitude customer, partner or industry analyst, we welcome you to join the group. text/html 2009-10-22T16:37:04+01:00 http://www.unifiedcustomerinteraction.com http://www.unifiedcustomerinteraction.com/index.php?option=com_content&task=view&id=45 The 2nd edition of the French users group ‘Le Club Easyphone’ gathered 60 customers and partners during a 1-day seminar organized in Paris on October 8th 2009. All participants were invited to share their contact center experiences and best practices, as well as networking at a business level. Altitude, Easyphone in France, presented the latest products releases, with special focus on uCI 8 and new accelerators/add-ons, and its vision of contact center market and features future evolutions. By inviting customers to present their activities and technical infrastructures, Easyphone was willing to demonstrate the huge ability of Altitude uCI to adapt to all types of sectors (outsourcing, distribution, public administration …) depending on each customer’s need (inbound, outbound, VoIP , IVR, ASP, applications integration …). Customers using Altitude Software’s solution for more than 5 years were also proud to explain how they managed to enhance their customer care by providing a proactive and complete interaction management. Most of the participants commented in the final formulary the richness of the day and their will to come back next year. For any further information, please contact Livia Dubos: livia.dubos@altitude.com text/html 2009-06-08T16:38:50+01:00 http://www.unifiedcustomerinteraction.com http://www.unifiedcustomerinteraction.com/index.php?option=com_content&task=view&id=44 On June 3rd I attended ASES’09, the 5th edition of Altitude Spanish Users Group event. We had 105 participants from 48 different companies and regions of Spain, gathered in Madrid to listen and share best practices from projects and implementations of Altitude software. Altitude customers shared their experiences and Raquel Serradilla, President of Altitude Spain and Eduardo Malpica, Pre-Sales Manager uncovered some interesting new features from Altitude uCI 8, the upcoming release. text/html 2009-05-26T12:11:41+01:00 http://www.unifiedcustomerinteraction.com http://www.unifiedcustomerinteraction.com/index.php?option=com_content&task=view&id=43 Altitude Software First to Enable Brazilian Contact Centers to Automatically Comply with New “Telemarketing Do Not Call Registry” of São Paulo State Contact Centers Now Able to Classify and Automatically Update the Blocked Contacts through Altitude uCI’s New Features.Read more (http://www.altitude.com/index.php?option=com_content task=view id=1087 Itemid=63) text/html 2009-05-21T17:49:00+01:00 http://www.unifiedcustomerinteraction.com http://www.unifiedcustomerinteraction.com/index.php?option=com_content&task=view&id=42 Mark Lepko, President North America interview (http://www.crmxchange.com/interview/altitudefeb09.asp) to CRMxchange